If for some reason you are not 100 percent satisfied with the piece of art received, we offer you the opportunity to return it within the first five days after delivery. This offer is under the condition that it is not a custom order, it is in the same condition it was originally shipped and we are informed about the return, before it is shipped back. After receiving the returned piece of art , we will refund the full purchase price minus the actual shipping costs and any customs brokerage fees. Customs brokerage fees can usually be evaded if you return your purchase with your national postal service. Using FedEx, UPS or any other private shipping company will often lead to custom brokerage fees.
We do accept that for Christmas gifts bought in November and December, the delivery date for our return policy will be December 25th 2011, instead of the actual date your order is delivered. Please contact us on or before December 30th, if you would like to return or exchange your purchase.
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The following is some recent customer feedback:
Hi Walter, Just to let you know that the Wolf has made it. It is a wonderful piece and again I cannot thank you and Chris enough for the extra work you two did to get it here to me. As I said he will treasure this forever. You and Chris will always be in my prayers, Thank you.
Shelly from California, USA